Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
by: Tristan Boutros, Tim Purdie
Abstract: Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish.
Full details
Table of Contents
- A. Praise for the Process Improvement Handbook
- B. Forewords
- C. Preface
- D. About the Authors
- E. Acknowledgments
- A. PART I: Introduction
- 1. Introduction
- B. PART II: The Process Improvement Knowledge Areas
- 2. The Process Improvement Context
- 3. Process Maturity
- 4. Process-Oriented Architecture (POA)
- 5. Creating a Process Ecosystem
- 6. Managing Process Improvements
- 7. The Process Improvement Organization (PIO)
- 8. Process Improvement Aptitudes
- C. PART III: Applying the Process Improvement Handbook
- 9. Case Examples
- 10. Process Improvement Templates and Instructions
- 11. Conclusion
- D. PART IV: Appendices
- E. Appendix A: Process-Oriented Architecture Construct
- F. Appendix B: Process Improvement Governance Structure
- G. Appendix C: Acronyms
- H. Appendix D: Glossary
- I. Appendix E: Illustrations and Figures
- J. Appendix F: References
Tools & Media
Expanded Table of Contents
- A. Praise for the Process Improvement Handbook
- B. Forewords
- C. Preface
- D. About the Authors
- E. Acknowledgments
- A. PART I: Introduction
- 1. Introduction
- B. PART II: The Process Improvement Knowledge Areas
- 2. The Process Improvement Context
- Process Defined
- Relationships among Policies, Processes, and Procedures
- Process Improvement Defined
- Process Improvement Organization
- Process Improvement and Operations Management
- Role of a Process Improvement Manager
- Process Orientation and Organizational Structure
- Leadership and Process Improvement
- Summary
- Chapter Preview
- 3. Process Maturity
- 4. Process-Oriented Architecture (POA)
- 5. Creating a Process Ecosystem
- 6. Managing Process Improvements
- 7. The Process Improvement Organization (PIO)
- 8. Process Improvement Aptitudes
- C. PART III: Applying the Process Improvement Handbook
- 9. Case Examples
- 10. Process Improvement Templates and Instructions
- 5S Template
- 5 Whys Template
- A3 Template
- Change Management Plan Template
- Check Sheet
- Communication Plan
- Dashboard Measurement Plan
- Data Collection Plan
- Disconnect List Template
- Force Field Analysis
- Hoshin Kanri
- Lessons Learned Survey Content
- Meeting Minutes Template
- Metrics Chain
- Policy Template
- Procedure Template
- Process Map
- Process Monitoring Plan
- Process Profile Template
- Process Value Analysis Template
- Project Charter Template
- Project Closeout Communication Template
- Project Plan Template
- Project Status Report Template
- Quick Win Identification
- Response Plan Template
- Roles and Responsibilities Matrix
- Solutions Prioritization Matrix
- Stakeholder Identification Template
- Stakeholder Management Plan
- Super System Map Template
- Voice of the Customer–Critical to Quality Chart
- 11. Conclusion
- D. PART IV: Appendices
- E. Appendix A: Process-Oriented Architecture Construct
- F. Appendix B: Process Improvement Governance Structure
- G. Appendix C: Acronyms
- H. Appendix D: Glossary
- I. Appendix E: Illustrations and Figures
- J. Appendix F: References
Book Details
Title: Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
Publisher: McGraw-Hill Education: New York, Chicago, San Francisco, Athens, London, Madrid, Mexico City, Milan, New Delhi, Singapore, Sydney, Toronto
Copyright / Pub. Date: 2014 McGraw-Hill Education
ISBN: 9780071817660
Authors:
Tristan Boutros
is currently Vice President & Chief Process Officer for one of the world's largest media and entertainment firms, located in New York City, where he oversees Program Management, Process Improvement, and Enterprise Architecture. He holds over 10 professional designations including his Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and his Master Project Manager (MPM) certification. He has over 10 years of business, technology, and management consulting experience at companies such as Pernod Ricard, IAC, DTE Energy, BlackBerry, and Warner Music Group and has been a successful entrepreneur. A skilled facilitator and change agent, he specializes in delivering rapid business value using numerous techniques and methods including the Process-Oriented Architecture and Process Ecosystem approaches described in the book The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance.
Tim Purdie
is the Vice President of Global Information Technology for a high-tech company in Waterloo, Ontario Canada. He is a Lean Six Sigma Black Belt, Master Project Manager, Certified Scrum Master, and Certified Rummler-Brache Process Improvement consultant with over 20 years of high-tech information technology, management consulting, and process implementation experience. Tim has experience at companies such as Sandvine, Research In Motion, IAC, General Motors, DTE Energy, OpenText, and Western International Communications.
Description: Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish.
