Organizations that engage in the relentless pursuit of delivering high-quality goods and services outperform those that do not.
This chapter clarifies the impact that the quality of products, services, and processes has on business performance. A business that has products that are superior to its competitors' in quality will outperform those that do not. Any organization can achieve measurable business results through the application of the universal methods to manage for quality. These methods include the design of quality, the control of quality, and the meth…
JOSEPH A. DEFEO; JOSEPH M. JURAN: Juran's Quality Essentials for Leaders. Embrace Quality, Chapter (McGraw-Hill Professional, 2014), AccessEngineering